This Service Manual contain: Repair Manual and Troubleshooting Manual HP Digital Sender Flow 8500 fn2 Document Capture Workstation and HP ScanJet Enterprise Flow N9120 fn2 Document Scanner.
Accurate and concise text, combined with detailed illustrations, lists of error code, instruction and diagrams, guide you through procedure of repair, remediate, maintenance and adjustments your copier, printer or scanner.
Content for Repair Manual:
1. Removal and Replacement
For additional service and support
Removal and replacement strategy
Introduction
Considerations during removal and replacement
Electrostatic discharge
Required tools
Fasteners used in this scanner
Service approach
Before performing service
Back up product data
Prepare the scanner for service
After performing service
Restore scanner connections and power
Restore scanner data
Save and repair process
Post service tests
Scan quality test
Quality test
Order parts by authorized service providers
Order parts and accessories
Customer self-repair parts
Field Replaceable Units (FRUs)
Accessories part numbers
Related documentation and software
Removal and replacement procedures
Customer self-repair (CSR) parts and assemblies (8500 fn2 models)
Install accessory: HP Universal USB Proximity Card Reader
Introduction
Step 1: Unpack the accessory
Step 2: Install the HP Universal USB Proximity Card Reader
Install accessory: Jetdirect USB wireless print server
Introduction
Step 1: Unpack the accessory
Step 2: Install the Jetdirect USB wireless print server
Removal and replacement: Document feeder rollers and separation pad
Introduction
Step 1: Remove the pickup rollers
Step 2: Remove the separation assembly
Step 3: Unpack the replacement assembly
Step 4: Install the separation assembly
Step 5: Install the pickup rollers
Step 6: Update the document feeder kit replacement history
Step 7: Set the Very Low Behavior option
Removal and replacement: Dashboard
Introduction
Step 1: Remove the dashboard
Step 2: Unpack the replacement assembly
Step 3: Install the dashboard
Removal and replacement: Control panel
Introduction
Step 1: Remove the following parts
Step 2: Remove the control panel
Step 3: Unpack the replacement assembly
Step 4: Install the control panel
Step 5: Install remaining parts
Step 6: Run control panel calibrations
Install: Keyboard overlay
Introduction
Step 1: Unpack the keyboard overlay
Step 2: Install the keyboard overlay
Removal and replacement: Hard disk drive (HDD)
Introduction
Step 1: Remove the following parts
Step 2: Remove the HDD
Step 3: Unpack the replacement assembly
Step 4: Install the HDD
Step 5: Install remaining parts
Customer self-repair (CSR) parts and assemblies (N9120 fn2 models)
Install accessory: HP Universal USB Proximity Card Reader
Introduction
Step 1: Unpack the accessory
Step 2: Install the HP Universal USB Proximity Card Reader
Install accessory: Jetdirect USB wireless print server
Introduction
Step 1: Unpack the accessory
Step 2: Install the Jetdirect USB wireless print server
Removal and replacement: Document feeder rollers and separation pad
Introduction
Step 1: Remove the pickup rollers
Step 2: Remove the separation assembly
Step 3: Unpack the replacement assembly
Step 4: Install the separation assembly
Step 5: Install the pickup rollers
Step 6: Update the document feeder kit replacement history
Step 7: Set the Very Low Behavior option
Removal and replacement: Dashboard
Introduction
Step 1: Remove the dashboard
Step 2: Unpack the replacement assembly
Step 3: Install the dashboard
Removal and replacement: Control panel
Introduction
Step 1: Remove the following parts
Step 2: Remove the control panel
Step 3: Unpack the replacement assembly
Step 4: Install the control panel
Step 5: Install remaining parts
Step 6: Run control panel calibrations
Install: Keyboard overlay
Introduction
Step 1: Unpack the keyboard overlay
Step 2: Install the keyboard overlay
Removal and replacement: Hard disk drive (HDD)
Introduction
Step 1: Remove the formatter
Step 2: Remove the HDD
Step 3: Unpack the replacement assembly
Step 4: Install the HDD
Step 5: Install the formatter
Field replaceable units (FRUs) (8500 fn2 models)
Removal and replacement: Rear cover
Introduction
Step 1: Remove the rear cover
Step 2: Unpack the replacement assembly
Removal and replacement: Document feeder
Introduction
Step 1: Remove the following parts
Step 2: Remove the document feeder
Step 3: Unpack the replacement assembly
Removal and replacement: Document feeder white backing
Introduction
Step 1: Remove the document feeder white backing
Step 2: Unpack the replacement assembly
Removal and replacement: Document feeder hinges
Introduction
Step 1: Remove the following parts
Step 2: Remove the document feeder hinges
Step 3: Unpack the replacement assembly
Removal and replacement: Keyboard
Introduction
Step 1: Remove the following parts
Step 2: Remove the keyboard
Step 3: Unpack the replacement assembly
Removal and replacement: Formatter
Introduction
Step 1: Remove the formatter
Step 2: Remove the HDD
Step 3: Unpack the replacement assembly
Step 4: Install the HDD
Step 5: Install the formatter
Removal and replacement: Scanner control board (SCB)
Introduction
Step 1: Remove the following parts
Step 2: Remove the SCB
Step 3: Unpack the replacement assembly
Removal and replacement: Base cover
Introduction
Step 1: Remove the base cover
Step 2: Unpack the replacement assembly
Removal and replacement: Cables
Introduction
Step 1: Remove the following parts
Step 2: Remove the cable
Step 3: Unpack the replacement assembly
Removal and replacement: Power button
Introduction
Step 1: Remove the following parts
Step 2: Remove the power button assembly
Step 3: Unpack the replacement assembly
Step 4: Install the power button assembly
Step 5: Install remaining parts
Removal and replacement: Fan
Introduction
Step 1: Remove the following part:
Step 2: Remove the fan
Step 3: Unpack the replacement assembly
Removal and replacement: Power supply
Introduction
Step 1: Remove the following parts
Step 2: Remove the power supply
Step 3: Unpack the replacement assembly
Field replaceable units (FRUs) (N9120 fn2 models)
Removal and replacement: Rear cover
Introduction
Step 1: Remove the rear cover
Step 2: Unpack the replacement assembly
Removal and replacement: Document feeder
Introduction
Step 1: Remove the following parts
Step 2: Remove the document feeder
Step 3: Unpack the replacement assembly
Removal and replacement: Document feeder white background
Introduction
Step 1: Remove the document feeder white backing
Step 2: Unpack the replacement assembly
Removal and replacement: Document feeder hinges
Introduction
Step 1: Remove the following parts
Step 2: Remove the document feeder hinges
Step 3: Unpack the replacement assembly
Removal and replacement: Keyboard
Introduction
Step 1: Remove the following parts
Step 2: Remove the keyboard
Step 3: Unpack the replacement assembly
Removal and replacement: Formatter
Introduction
Step 1: Remove the formatter
Step 2: Remove the HDD
Step 3: Unpack the replacement assembly
Step 4: Install the HDD
Step 5: Install the formatter
Removal and replacement: Scanner control board (SCB)
Introduction
Step 1: Remove the following parts
Step 2: Remove the SCB
Step 3: Unpack the replacement assembly
Removal and replacement: Nosecone
Introduction
Step 1: Remove the following parts
Step 2: Remove the nosecone
Step 3: Unpack the replacement assembly
Removal and replacement: Flatbed scanner
Introduction
Step 1: Remove the following parts
Step 2: Remove the flatbed scanner
Step 3: Unpack the replacement assembly
Removal and replacement: Scanner base
Introduction
Step 1: Remove the following parts
Step 2: Remove the scanner base
Step 3: Unpack the replacement assembly
Removal and replacement: Power button
Introduction
Step 1: Remove the following parts
Step 2: Remove the power button assembly
Step 3: Unpack the replacement assembly
Removal and replacement: Fan
Introduction
Step 1: Remove the following parts
Step 2: Remove the fan
Step 3: Unpack the replacement assembly
Removal and replacement: Power supply
Introduction
Step 1: Remove the following parts
Step 2: Remove the power supply
Step 3: Unpack the replacement assembly
Remove and replace: Cables
Introduction
Step 1: Remove the following parts
Step 2: Remove the cable
Step 3: Unpack the replacement assembly
2. Parts and Diagrams
Order parts and accessories
Ordering
Orderable parts
Accessories part numbers
Customer self-repair parts
Field Replaceable Units (FRUs)
Related documentation and software
Assembly locations
Product front view (8500 fn2)
Product back view (8500 fn2)
Product front view (N9120 fn2)
Product back view (N9120 fn2)
How to use the parts lists and diagrams
Parts and diagrams: 8500 fn2 assemblies
Parts and diagrams: N9120 fn2 assemblies
Alphabetical parts list
Numerical parts list
Index
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Content for Troubleshooting Manual:
1. Theory of Operation
For additional service and support
Basic operation
Document feeder system
Document feed system
Sensors in the document feeder
Document feeder paper path
Document feeder simplex operation
Document feeder e-duplex operation
Deskew operation
Document feeder hinges
2. Solve problems
For additional service and support
Solve problems checklist
Solve problems checklist
Check the configuration page
Check the menu map page
Check current settings page
Check the usage page
Check the event log page
Pre-boot menu options
Remote Admin
Required software and network connection
Telnet client
Network connection
Connect a remote connection
Disconnect a remote connection
Troubleshooting process
Determine the problem source
Troubleshooting flowchart
Power subsystem
Power-on checks
Power-on troubleshooting overview
Troubleshooting a blank display, black display, no display, or no power situation
Control panel checks
Control panel diagnostics
Touchscreen diagnostic mode
Control panel system diagnostics
Control panel diagnostic flowcharts
Touchscreen black, white, or dim (no image)
Touchscreen has an unresponsive zone
No control panel sound
Home button is unresponsive
Hardware integration pocket (HIP) is not functioning (control panel functional)
Scanning subsystem
Tools for troubleshooting
Individual component diagnostics
Tools for troubleshooting: LED diagnostics
Understand lights on the formatter
Scanner tests
Scanner tests
Control panel menus
Reports menu
Settings menu
Scan menu
Support Tools menu
Maintenance menu
Troubleshooting menu
Service menu
Control panel message document (CPMD)
Control panel messages and event log entries
Solve paper handling problems
Product feeds incorrect page size
Product will not duplex or duplexes incorrectly
Product does not pick up paper or misfeeds
The product does not pick up paper
The product picks up multiple sheets of paper
Paper does not feed automatically
Clear paper jams
Paper path jam sensor locations
Auto-navigation for clearing paper jams
Experiencing frequent or recurring paper jams?
Clear paper jams in the document feeder
Solve wired network problems
Introduction
Poor physical connection
The computer is unable to communicate with the product
The product is using incorrect link and duplex settings for the network
New software programs might be causing compatibility problems
The computer or workstation might be set up incorrectly
The product is disabled, or other network settings are incorrect
Service mode functions
Service menu
Product resets
Restore factory settings
Introduction
Method one: Restore factory settings from the scanner control panel
Method two: Restore factory settings from the HP Embedded Web Server (network-connected products only)
Restore the service ID
Cold reset
Format Disk and Partial Clean functions
Active and repository firmware locations
Partial Clean
Execute a Partial Clean
Format Disk
Execute a Format Disk
Product firmware updates
Determine the installed firmware version
Perform a firmware upgrade
HP Embedded Web Server
USB flash drive (Pre-boot menu)
USB flash drive (control-panel menu)
Solve email problems
Solve fax problems
Appendix A Certificates of volatility
Certificates of volatility-8500 fn2 models
Certificates of volatility-N9120 fn2 models
INDEX.