Accurate and concise text, combined with detailed illustrations, lists of error code, instruction and diagrams, guide you through procedure of repair, remediate, maintenance and adjustments your copier, printer or scanner.
Present service manual and parts catalog Konica Minolta Bizhub C3320i contain clear instructions and procedures on how to fix the problems occurring in your equipment.
Format of the manual: PDF, makes it easy to navigate, instant download and print. English language.
Table of contents:
A. SAFETY AND IMPORTANT WARNING ITEMS
1. IMPORTANT NOTICE
2. DESCRIPTION ITEMS FOR DANGER, WARNING AND CAUTION
2.1 Description items in this Service Manual
2.2 Description items for safety and important warning items
3. SAFETY WARNINGS
3.1 MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA, INC
3.1.1 Actions requiring special attention
3.2 POWER PLUG SELECTION
3.2.1 Power Cord Set or Power Plug
3.3 CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE
3.3.1 Power Supply
3.3.2 Installation Requirements
3.3.3 After Service
3.4 Used Batteries Precautions
3.4.1 ALL Areas
3.4.2 Germany
3.4.3 France
3.4.4 Denmark
3.4.5 Finland, Sweden
3.4.6 Norway
3.5 Laser Safety
3.5.1 Laser Safety
3.5.2 Internal Laser Radiation
3.5.3 Laser Safety Label
3.5.4 Laser Warning Label
3.5.5 PRECAUTIONS FOR HANDLING THE LASER EQUIPMENT
4. WARNING INDICATIONS ON THE MACHINE
4.1 Warning indications inside the machine
4.2 Warning indications on the boards
5. MEASURES TO TAKE IN CASE OF AN ACCIDENT
B. NOTATION OF THE CONTENTS
1. PRECAUTION ON HANDLING THIS MANUAL
2. PRODUCT NAME
3. BRAND NAME
4. FEEDING DIRECTION
5. NOTE FOR THE SPECIFICATIONS
C. PRODUCT OUTLINE
1. PRODUCT SPECIFICATIONS
1.1 bizhub C3320i
1.1.1 Basic specifications
1.1.2 Paper
1.1.3 Print volume
1.1.4 Machine specification
1.1.5 Print function
1.1.6 Scan function
1.1.7 Web browser function
1.2 FK-517
1.2.1 Basic specifications
1.3 PF-P20/PF-P21
1.4 FS-P04
1.5 CU-202
1.6 i-Option
1.6.1 Available function for i-Option
2. OVERALL COMPOSITION
2.1 SYSTEM CONFIGURATION
2.1.1 System configuration
2.1.2 Optional configuration
2.2 Section configuration
2.3 Paper path
2.4 CONTROL BLOCK DIAGRAM
2.5 IMAGE CREATION PROCESS
2.6 IMAGE FORMING CONTROL
2.7 Process speed
D. SERVICE TOOL
1. bizhub C3320i
2. Utility tool
2.1 IC card information setting tool of card reader
2.1.1 Outline
2.1.2 IC card information setting procedures
E. MAINTENANCE
1. Concept of maintenance
2. Periodical replacement parts list
2.1 bizhub C3320i
2.2 PF-P20/PF-P21
3. Periodical replacement procedure
3.1 bizhub C3320i
3.1.1 Replacing the tray 1 pick-up roller, tray 1 feed roller
3.1.2 Replacing the tray 1 separation roller
3.1.3 Replacing the manual bypass tray feed roller
3.1.4 Replacing the manual bypass tray pick-up roller
3.1.5 Replacing the manual bypass tray separation pad
3.1.6 Replacing the toner cartridge
3.1.7 Replacing the imaging unit
3.1.8 Replacing the toner filter
3.1.9 Replacing the waster toner bottle
3.1.10 Replacing the transfer belt unit
3.1.11 Replacing the transfer roller unit
3.1.12 Replacing the fusing unit
3.2 PF-P20/PF-P21
3.2.1 Replacing the tray 2/3 pick-up roller, feed roller
3.2.2 Replacing the tray 2/3 separation roller
4. Cleaning parts list
4.1 bizhub C3320i
4.2 PF-P20/ PF-P21
5. Cleaning/Lubrication procedure
5.1 bizhub C3320i
5.1.1 Cleaning original glass
5.1.2 Cleaning tray 1 pick-up roller, tray 1 feed roller
5.1.3 Cleaning tray 1 separation roller
5.1.4 Cleaning manual bypass tray pick-up roller
5.1.5 Cleaning the manual bypass tray feed roller
5.1.6 Cleaning the manual bypass tray separation pad
5.1.7 Cleaning the transfer belt unit
5.1.8 Cleaning the PH window
5.1.9 Cleaning of the registration roller
5.1.10 Cleaning of the area around the waste toner collecting port
5.1.11 Cleaning of the 2nd image transfer entrance guide
5.1.12 Cleaning of the IDC sensor window
5.1.13 Cleaning of the duplex transport rollers
5.1.14 Cleaning ADF paper guide
5.1.15 ADF pick-up roller, ADF feed roller, ADF separation pad
5.2 PF-P20/PF-P21
5.2.1 Cleaning the tray 2/3 pick-up roller, feed roller
5.2.2 Cleaning the tray 2/3 separation roller
F. DISASSEMBLY/REASSEMBLY
1. Disassembly/adjustment prohibited items
1.1 Paint-locked screws
1.2 Red-painted screws
1.3 Variable resistors on board
1.4 Warnings for disassembly
1.5 Warnings / Precautions during setup or transportation
2. Units from which removing is prohibited
2.1 PH unit
2.1.1 Reason for prohibition
2.2 Fusing unit
2.2.1 Reason for prohibition
3. Disassembly/assembly warning/caution items
3.1 Removal/installing of PWBs
4. bizhub C3320i
4.1 Exterior parts
4.1.1 Front door
4.1.2 Left cover
4.1.3 Rear cover
4.1.4 Exit cover
4.1.5 Control panel unit
4.1.6 Control panel cover
4.1.7 Tray1
4.1.8 Scanner upper cover
4.1.9 Front cover (ADF)
4.1.10 Rear cover (ADF)
4.2 Units
4.2.1 Manual bypass tray unit
4.2.2 PH unit
4.2.3 2nd transfer pressure unit
4.2.4 Main drive unit
4.2.5 Manual bypass tray roller unit
4.2.6 Paper feed unit
4.2.7 PWB box
4.2.8 Fusing drive unit
4.2.9 ADF
4.2.10 CIS module
4.2.11 DF CIS module assy
4.2.12 Scanner unit
4.3 Boards
4.3.1 Base board (BASEB)
4.3.2 CPU board (CPUB)
4.3.3 microSD card
4.3.4 DC power supply (DCPS)
4.3.5 Backup board (ERB)
4.3.6 High voltage unit (HVPS)
4.3.7 Machine condition monitor board/Fr (MCMB/Fr)
4.3.8 CIS relay board (CISRYB)
4.3.9 DF CIS relay board (DFCISRYB)
4.3.10 DF control board (DFCB)
4.4 Motors
4.4.1 Main motor (M1)
4.4.2 Color motor (M2)
4.4.3 Fusing motor (M3)
4.4.4 Toner supply motor/YM (M4), Toner supply motor/CK (M5)
4.4.5 Tray 1 lift-up motor (M6)
4.4.6 Document main motor (M8)
4.4.7 Scanner motor (M9)
4.5 Clutches
4.5.1 Bypass tray paper feed clutch (CL2)
4.5.2 Tray 1 paper feed clutch (CL3)
4.5.3 Registration clutch (CL4)
4.5.4 ADU transport clutch (CL5)
4.5.5 ADU feed clutch (CL6)/ADU reversal clutch (CL7)
4.5.6 Document paper feed clutch (CL8)
4.5.7 Document registration clutch (CL9)
4.6 Fan motor
4.6.1 Machine cooling fan (FM1)
4.6.2 Toner suction fan (FM2)
4.7 Others
4.7.1 IDC sensor (IDCS1)
4.7.2 Temperature/humidity sensor (TEM/HUMS1)
4.7.3 Exit path switch solenoid (SD1)
4.7.4 Fax speaker (SP1)
5. PF-P20/PF-P21
5.1 Rear cover (PF-P20)
5.2 Rear cover (PF-P21)
5.3 Tray 2, tray 3 (PF-P20/PF-P21)
5.4 Paper Feed Unit (PF-P20)
5.5 Paper Feed Unit (PF-P21)
5.6 PC control board (PCCB) (PF-P20/PF-P21)
5.7 Drive motor (M1) (PF-P20/PF-P21)
5.8 Drive assy (PF-P20/PF-P21)
5.9 Lift-up motor (M2) (PF-P20/PF-P21)
5.10 Paper feed clutch (CL1) (PF-P20/PF-P21)
5.11 Transport clutch (CL2) (PF-P20/PF-P21)
6. FK-517
6.1 Fax Kit
6.2 FAX board (FAXB)
7. UK-221
7.1 Wireless LAN board (UK-221)
8. EK-P08/EK-P09
8.1 USB hub board (EK-P08/EK-P09)
9. EK-P10
9.1 NFC board (EK-P10)
10. KP-P03
10.1 Keypad (KP-P03)
11. KP-102
11.1 Keypad (KP-102)
12. CU-202 (Only for Europe)
12.1 Clean unit (CU-202)
12.2 UFP filter
12.3 Clean unit drive board (CUDB)
12.4 Exhaust fan/1 (FM1)
12.5 Exhaust fan/2 (FM2)
12.6 Exhaust fan/3 (FM3)
13. EM-908
13.1 Expanded memory unit (EM-908)
G. MECHANICAL ADJUSTMENT
1. bizhub C3320i
1.1 Adjusting CIS reading start position
1.2 Skew Adj
1.3 Adjusting original reading start position
H. UTILITY MODE
1. Outline
2. Accessibility
3. Counter
4. Utility
4.1 Information
4.2 System Settings
4.3 Printer Settings
4.4 Customize
5. Language Selection
6. Administrator
6.1 Outline
6.2 Maintenance
6.3 System Settings
6.3.1 Machine Setting
6.3.2 Register Support Information
6.3.3 Reset Settings
6.3.4 Standard Size Setting
6.3.5 Stamp Settings
6.3.6 Blank Page Print Settings
6.3.7 Job Priority Operation Settings
6.3.8 System Connection Setting
6.3.9 Compact PDF Settings
6.3.10 Scan File Name Settings
6.3.11 Set Paper Name by User
6.3.12 Enlarge Display Settings
6.3.13 Registered Key Settings
6.3.14 Main Menu Display Settings
6.3.15 Preview Settings
6.3.16 List/Counter
6.3.17 Custom Function Pattern Selection
6.3.18 Custom Function Profile User/Account
6.3.19 Function Display Key Permission Setting
6.3.20 Temporary Change Language
6.3.21 Main Menu Default (Classic Style)
6.3.22 Main Menu Default (Basic Style)
6.3.23 Display 10 Keypad when entering Number of Sets
6.3.24 Slide Menu Settings
6.3.25 Widget Function Settings
6.3.26 Bypass Tray Overwrite Settings for Print PC
6.3.27 Job History Display Setting
6.3.28 Default Bypass Paper Type Setting
6.3.29 Page Number Print Position
6.3.30 Def. operation mode set
6.3.31 Paper Size/Type Settings Screen Display
6.4 Security
6.5 User Auth/Account Track
6.6 Network
6.7 Printer Settings
7. Expert Adjustment
8. Storage Management
9. Device Information
10. Remote Panel
11. Card Authentication
12. Supplementary explanation of utility mode
12.1 Maintenance
12.1.1 License Settings
12.1.2 USB flash drive backup
12.1.3 Remote Access Setting
12.2 Security
12.2.1 ProhibitFunctions
12.2.2 Enhanced Security Mode
12.2.3 Image Log Transfer Settings
12.2.4 Driver Password Encryption Setting
12.2.5 Quick Security Setting
12.3 User Authentication/Account Track
12.3.1 Authentication Device Settings
12.4 Network
12.4.1 Network Fax Setting
12.4.2 Remote Panel Settings
12.4.3 Network I/F Configuration
12.4.4 Wireless Network Setting
12.5 Machine Update Settings
12.5.1 Internet ISW Settings
12.5.2 Machine Auto Update Settings
12.5.3 HTTP Proxy Settings
12.6 Storage Management
12.6.1 Encryption Settings
12.6.2 Debug Log Encryption Settings
I. SERVICE MODE
1. Outline
2. SETUP WIZARD
3. Time Zone/Date & Time Input mode
4. Search
5. Machine
5.1 Fusing Temperature
5.2 Fusing Transport Speed
5.3 Printer Area
5.3.1 Leading Edge Adjustment
5.3.2 Printer Image Centering Side 1
5.3.3 Leading Edge Adj. Side 2 (Duplex)
5.3.4 Prt. Image Center. Side 2 (Dup)
5.3.5 Paper Feed Direction Adj
5.3.6 Tray Printing Position: Tip
5.4 Scan Area
5.4.1 Test chart
5.4.2 Image Position: Leading Edge
5.4.3 Scanner Image Side Edge
5.4.4 Main Scan Zoom Adj
5.4.5 Sub Scan Zoom Adj
5.5 Color Registration Adjustment
5.6 Main Scanning Direction Zoom
5.7 LD adjustment
5.7.1 LD Light Width Adjustment
5.8 Lead Edge Erase Adjustment
5.9 Non-Image Area Erase Check
6. Firmware Version
7. Imaging Process Adjustment
7.1 Gradation Adjust
7.2 Stabilizer
7.3 Max Image Density Adj
7.4 Image Background Adj
7.5 Paper Separation Adjustment
7.6 TCR Level Setting
7.7 Transfer Voltage Fine Adj
7.7.1 Primary transfer adj
7.7.2 2nd Transfer Adj
7.8 Charging voltage adjustment
7.9 Thick Paper Density Adjustment
7.10 Grad/Dev AC Bias V Selection
7.11 Manual Toner Add
8. CS Remote
8.1 Remote Care
8.1.1 Outline
8.1.2 Setting up
8.1.3 Setup confirmation
8.1.4 Calling the maintenance
8.1.5 Calling the center from the administrator
8.1.6 Checking the transmission log
8.1.7 Maintenance/Default Settings
8.1.8 Server Setting
8.1.9 Product Auth. Settings
8.1.10 Import/Export Settings
8.1.11 Auto Initial Dial Setting
8.2 Software SW setting for Remote Care
8.2.1 List of software SW for CS Remote Care
8.2.2 SW No. 01
8.2.3 SW No. 02
8.2.4 SW No. 03
8.2.5 SW No. 04
8.2.6 SW No. 05
8.2.7 SW No. 06
8.2.8 SW No. 07
8.2.9 SW No. 08
8.2.10 SW No. 09
8.2.11 SW No. 10
8.2.12 SW No. 11
8.2.13 SW No. 12
8.2.14 SW No. 14
8.2.15 SW No. 15
8.2.16 SW No. 18
8.2.17 SW No. 21
8.2.18 SW No. 22
8.2.19 SW No. 23
8.2.20 SW No. 24
8.3 Remote Analysis
8.3.1 Outline
8.3.2 Bidirectional Communication
8.3.3 One-way Communication
8.3.4 CS Remote Analysis Error Code List
9. System 1
9.1 Marketing Area
9.1.1 List of functions affected by marketing area setting
9.2 Tel/Fax Number
9.3 Serial Number
9.4 Sleep ON/OFF Choice Setting
9.5 Foolscap Size Setting
9.6 Install Date
9.7 Initialization
9.7.1 List of Clear Item
9.8 Problem Unit Isolation Set
9.9 Warm-up
9.9.1 Change Warm Up Time
9.10 Machine State LED Setting
9.11 Burn Prevention Settings
10. System 2
10.1 Option Board Status
10.2 Consumable Life Reminder
10.3 Unit Change
10.3.1 Unit Change
10.3.2 Warning display
10.4 Software Switch Setting
10.4.1 SW No.012
10.4.2 SW No.025
10.4.3 SW No.033
10.4.4 SW No.049
10.4.5 SW No.051
10.4.6 SW No.069
10.4.7 SW No.070
10.4.8 SW No.072
10.4.9 SW No.121
10.4.10 SW No.124
10.4.11 SW No.135
10.4.12 SW No.143
10.4.13 SW No.145
10.4.14 SW No.146
10.4.15 SW No.147
10.4.16 SW No.151
10.4.17 SW No.152
10.4.18 SW No.155
10.4.19 SW No.157
10.4.20 SW No.163
10.4.21 SW No.172
10.4.22 SW No.188
10.4.23 SW No.203
10.4.24 SW No.206
10.4.25 SW No.226
10.4.26 SW No.227
10.4.27 SW No.230
10.4.28 SW No.237
10.5 CCD Calibration
10.6 Data Capture
10.7 Network Fax Settings
10.8 RX File Change Page Name
10.9 ADF Settings
10.10 Image Stabilization Setting
10.11 User Paper Settings
10.12 Coverage Rate Screen
10.13 JAM Code Display Setting
10.14 Import Config. Data
10.14.1 BootUp Screen
10.14.2 Machine Image
10.14.3 Custom Auth. Setting
10.15 Install Data
10.16 Local Interface Kit Setting
10.17 Display Eco Index
10.18 Internal Error. Auto Cancel
10.19 Acquiring Settings
10.20 Driver Install
10.21 Application Change Setting
10.22 Custom Pattern
10.23 Maintenance Mode
10.24 Smart Fusing Control
10.25 Cleaning Unit Setting
10.26 Fuser roll deform
10.27 Auth. Function Enable
11. Counter
11.1 Outline
11.2 Life
11.3 Service Call
11.4 Section Service Call
11.5 Warning
11.6 Maintenance
11.7 Service Total
11.8 Service Call History (Data)
11.9 ADF Paper Pages
11.10 Paper Jam History
11.11 Fax Connection Error
11.12 Jam
11.13 Section JAM
11.14 Instantaneous Power Failure
11.15 Detail code history
12. List Output
12.1 Individual list print output
12.2 Batch list CSV output
13. State Confirmation
13.1 Sensor Check
13.1.1 bizhub C4050i/C3320i
13.2 Table Number
13.3 Level History 1
13.4 Level History 2
13.5 Temp. & Humidity
13.6 CIS Check
13.7 Memory/Storage Adjustment
13.7.1 Memory Check
13.7.2 Compress / Decompression Check
13.7.3 JPEG check
13.7.4 Memory Bus Check
13.7.5 DSC Bus Check
13.7.6 Storage R/W Check
13.7.7 Format
13.8 Memory/Storage Status
13.9 Color Regist
13.10 Load Check
13.10.1 Load check list
13.11 Adjustment Data List
13.12 Self-diag. (Full/Individual)
13.12.1 Overview of self-diagnostic function
13.12.2 Self-diag. (Full)
13.12.3 Self-diag. (Individual)
14. Test Mode
14.1 Test Pattern
14.1.1 Gradation Pattern
14.1.2 Halftone Pattern
14.1.3 Lattice Pattern
14.1.4 Solid Pattern
14.1.5 Color Sample
14.1.6 8 Color Solid Pattern
14.1.7 CMM pattern
14.2 Paper Passage Test
14.3 Fax Test
15. ADF
15.1 Original Stop Position
15.2 Registration Loop Adj
15.3 Paper Passage
15.4 Sensor Check
15.5 Read Pos Adj
15.6 FD-Mag. Adj. (F)
15.7 Scanning Light Adjustment
15.8 FD-Mag. Adj. (B)
15.9 Main Scanning Direction Zoom
16. FAX
16.1 Outline
16.1.1 PBX operating environment
16.2 Modem/NCU
16.3 Network
16.4 System
16.5 Fax File Format
16.6 Communication
16.7 List Output
16.8 Function Parameter
16.9 Initialization
16.10 Fax Line Std. Setting
16.11 Function parameter list (for all fax lines)
16.11.1 Job setting
16.11.2 Function setting
16.11.3 Report setting
16.11.4 Panel settings
16.12 Function parameter list (for separate line)
16.12.1 Function setting 1
16.12.2 Function setting 2
16.12.3 Function setting 3
16.12.4 Function setting 4
16.12.5 Function setting 5
16.12.6 Fax capacity setting
16.12.7 HP setting
16.13 Recommended Settings for IP Line
17. Network Settings
17.1 2nd Network Setting
17.2 Remote Service Setting
17.2.1 Function Setting
17.2.2 Proxy Server Setting
17.2.3 Maintenance Setting
17.2.4 XMPP Settings
17.2.5 Always Connection Setting
17.3 Port Settings
17.4 MTU Param. set
18. Machine Update Setting
18.1 Internet ISW
18.1.1 Internet ISW Set
18.1.2 HTTP Setting
18.1.3 FTP Setting
18.1.4 Forwarding Access Setting
18.1.5 Download
18.1.6 Update Start Time Settings
18.2 Machine Auto Update setting
18.2.1 Auto Update setting
18.2.2 Relay server setting
18.2.3 Transmission log Update
18.2.4 Transmission Server Log
18.2.5 Update Log Display
18.2.6 Relay Server Log Confirmation
18.2.7 Manually Update
18.2.8 Machine Import setting
18.2.9 Machine Export setting
18.2.10 Machine Update Password
18.3 Firmware Update
18.4 Copy Network Settings
18.4.1 Outline
18.4.2 Environmental preparations
18.4.3 Deliver/setting procedure
18.5 OSS Update
J. BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS
1. BILLING SETTING
1.1 Outline
1.2 Counter Setting
1.2.1 Total Counter Mode
1.2.2 Large Size Counter Mode
1.2.3 Count by the combination of each setting
1.3 Management Function Choice
1.3.1 Management Device 2
1.3.2 Vendor 2
1.4 Authentication Device 2
1.4.1 Installation procedures of authentication unit
1.5 Coverage Rate Clear
1.6 License Management
1.6.1 Activation
1.6.2 Deactivation
1.6.3 Repair
1.6.4 Initialize
1.6.5 Request Code
1.6.6 List
1.6.7 Function List
1.7 Manage OpenAPI Authentication
1.8 WebDAV Server Setting
2. ENHANCED SECURITY
2.1 Outline
2.2 CE Password
2.3 Administrator Password
2.4 Administrator Feature Level
2.5 CE Authentication
2.6 Life Stop Setting
2.7 Memory Data Backup
2.8 operation Ban release time
2.9 Administrator unlocking
2.10 Engine FW DipSW
2.10.1 Details of Each Function
2.11 Migration data backup
2.12 Storage Data Backup
2.13 Data Backup
2.13.1 Client Function
2.13.2 Server Function
2.14 Customer Type
2.15 FWCert. Settings
3. DEBUG SETTINGS
3.1 Outline
3.2 Debug Log Output
3.3 Acquiring Mode
3.4 Remote Log Retrieval
3.5 Remote Log Server Settings
3.6 Enable Core Dump
3.7 USB Password
3.8 Other
3.8.1 Screen Capture
3.8.2 Panel Operation Playback
K. FIRMWARE
1. Overview
2. USB memory
2.1 Preparation
2.2 Rewriting of Firmware
2.3 Action when data transfer fails
3. Internet ISW
3.1 Service environment
3.2 Preparation
3.2.1 Making the firmware data
3.2.2 Internet ISW Set
3.3 Rewriting of Firmware
4. Auto Update setting
4.1 Service environment
4.2 Preparation
4.3 Rewriting of Firmware
5. How to install the i-Option data
5.1 Available function for i-Option
6. Creating back up files when updating firmware
L. TROUBLESHOOTING
1. JAM CODE
1.1 JAM display
1.2 Initial check items
1.3 List of the JAM code
1.4 JAM that do not display the JAM code
1.5 1#-##
1.5.1 10-01, 10-02, 10-40
1.5.2 11-01, 11-02, 11-40
1.5.3 12-01, 12-40
1.6 2#-##
1.6.1 20-02, 20-10, 20-26
1.7 3#-##
1.7.1 30-01, 30-03
1.7.2 32-05, 32-06, 32-31
1.8 6#-##
1.8.1 66-02
1.8.2 66-13, 66-33
1.8.3 66-05
1.8.4 66-07
1.9 9#-##
1.9.1 92-01, 92-02, 92-03, 92-04
1.9.2 93-03
1.9.3 99-01
1.9.4 99-02
1.9.5 99-03
1.9.6 99-04
1.9.7 99-05
1.9.8 99-06
1.9.9 99-07
1.10 Sensor layout
1.10.1 bizhub C3320i
2. MALFUNCTION CODE
2.1 Display procedure
2.2 List of the malfunction code
2.3 S-1
2.4 P-5
2.5 P-6, P-7, P-8, P-9
2.6 P-21
2.7 P-22
2.8 P-33
2.9 P-41
2.10 P-42
3. TROUBLE CODE
3.1 Overview of trouble code
3.2 Overview of troubleshooting procedure
3.2.1 Troubleshooting procedure
3.3 Trouble resetting procedure
3.3.1 Trouble resetting procedure by Trouble Reset key
3.3.2 Trouble resetting procedure by the auto cancel function
3.3.3 Trouble resetting procedure by remote operation
3.4 Nonvolatile memory clear function
3.4.1 Data to be cleared by the nonvolatile memory clear function
3.4.2 Start and execution procedure
3.5 Trouble isolation function
3.6 List of the trouble code
3.7 C0###
3.7.1 C0103
3.7.2 C0202
3.7.3 C0204
3.8 C2###
3.8.1 C2153, C2154, C2155, C2156
3.8.2 C2253, C2254
3.8.3 C2350
3.8.4 C2411, C2412, C2413, C2414
3.8.5 C2551, C2553, C2555, C2557
3.8.6 C2552, C2554, C2556, C2558
3.8.7 C2559, C255A, C255B, C255C
3.8.8 C2561, C2562, C2563, C2564
3.8.9 C2650
3.8.10 C2A21, C2A22, C2A23, C2A24
3.9 C3###
3.9.1 C3201, C3202
3.9.2 C3425
3.9.3 C3722, C3725, C3726
3.9.4 C3731
3.9.5 C3825, C3826
3.9.6 C3922, C3925, C3926
3.9.7 C392B
3.10 C4###
3.10.1 C4091
3.10.2 C40A2, C40A3, C40A4, C40A5, C40A6, C40C3, C40C5
3.10.3 C4101
3.10.4 C4501
3.11 C5###
3.11.1 C5102, C5103
3.11.2 C5357
3.11.3 C5360
3.11.4 C5372
3.11.5 C5501
3.11.6 C5601
3.11.7 C5605, C5606
3.11.8 C5610
3.11.9 C5620
3.11.10 C5701
3.12 C6###
3.12.1 C6001
3.12.2 C6002
3.12.3 C6102
3.12.4 C6704
3.12.5 C6751, C6757
3.12.6 C6752
3.12.7 C6753
3.12.8 C6754, C6755
3.12.9 C6756
3.12.10 C6902, C6903, C6912, C6913
3.12.11 C6F01, C6F02, C6F03, C6F04, C6F05, C6F06, C6F07, C6F08, C6F09, C6F0A, C6FDC, C6FDD
3.13 C7###
3.13.1 C7111
3.13.2 C7131
3.13.3 C7133
3.13.4 C7201
3.13.5 C7206
3.13.6 C720A
3.13.7 C720B
3.13.8 C720D
3.13.9 C720E
3.13.10 C720F
3.13.11 C7243
3.13.12 C7311
3.13.13 C7312
3.13.14 C7502
3.13.15 C7601
3.13.16 C7602
3.13.17 C7604
3.13.18 C7605
3.13.19 C7607
3.13.20 C760A
3.13.21 C760F
3.13.22 C7613
3.13.23 C7615
3.13.24 C7616
3.13.25 C7631
3.13.26 C7632
3.13.27 C7633
3.14 C8###
3.14.1 C8401
3.15 C9###
3.15.1 C9401, C9402
3.15.2 C9403, C9404
3.15.3 C9701
3.15.4 C9702
3.16 CA###
3.16.1 CA051, CA052, CA053
3.17 CC###
3.17.1 CC002
3.17.2 CC151
3.17.3 CC152
3.17.4 CC156
3.17.5 CC163
3.17.6 CC164
3.17.7 CC170, CC171, CC172, CC173, CC174, CC180, CC181, CC182, CC183, CC184, CC185, CC186
3.17.8 CC190
3.17.9 CC191
3.17.10 CC211
3.17.11 CC212
3.17.12 CC213
3.17.13 CC214
3.17.14 CC216
3.17.15 CC301
3.17.16 CC302
3.17.17 CCC00
3.18 CD###
3.18.1 CD002
3.18.2 CD004, CD00F
3.18.3 CD010
3.18.4 CD011
3.18.5 CD012
3.18.6 CD030
3.18.7 CD041, CD042, CD043, CD044, CD045, CD046
3.18.8 CD047, CD048, CD049, CD04A, CD04B
3.18.9 CD050
3.18.10 CD110
3.18.11 CD201, CD202, CD203
3.18.12 CD211, CD212
3.18.13 CD241, CD242
3.18.14 CD261
3.18.15 CD262
3.18.16 CD3##
3.18.17 CD38E
3.18.18 CD390
3.18.19 CD391
3.18.20 CD392
3.18.21 CD3B1, CD3B3, CD3B4, CD3B5
3.18.22 CD3C0
3.18.23 CD401, CD402, CD403, CD404, CD405, CD406, CD407, CD411, CD412, CD413
3.18.24 CD601, CD602, CD603
3.18.25 CD701, CD702, CD703
3.18.26 CDC##
3.18.27 CDF50, CDF70, CDFA0
3.18.28 CDF51, CDF71, CDFA1
3.19 CE###
3.19.1 CE001, CE003, CE004, CE005, CE006, CE007, CE009, CE011
3.19.2 CE002
3.19.3 CE013
3.19.4 CE014
3.19.5 CE101
3.19.6 CE201
3.19.7 CE202
3.19.8 CE203
3.19.9 CE301, CE302, CE303, CE304, CE305
3.19.10 CED01
3.19.11 CEEE1, CEEE3
3.19.12 CEEE2
3.20 CF### (Abort code)
3.20.1 CFA##
3.20.2 CFB##
3.20.3 CFC##
3.20.4 CFD##
3.20.5 CFE##
3.20.6 CFF##
4. TROUBLESHOOTING USING SELF-DIAG. (FULL)
4.1 Overview of Self-diag. (Full) function
4.2 Self-diag. (Full) Procedure
4.2.1 Auto Execution of Self-diag. (Full)
4.2.2 Error code resetting procedures
4.3 Error Code List
4.4 E2-1
4.5 E2-2
4.6 E2-3
4.7 E2-4
4.8 E2-5
4.9 E3-2
4.10 E3-3
4.11 E4-1, E4-2
4.12 E5-1
4.13 E5-2
4.14 E5-3
4.15 E5-4
4.16 E5-5
4.17 E5-7
4.18 E5-11
4.19 E5-12
4.20 E6-1, E6-2
4.21 E7-1, E7-2
4.22 E8-1
4.23 E11-1, E11-2
4.24 E12-1, E12-2
5. TROUBLESHOOTING WHEN NG IS DISPLAYED ON THE SELF-DIAG. (INDIVIDUAL)
5.1 I2S check
5.1.1 Troubleshooting when NG is displayed for AUDIO (voice)
5.2 Various USB Check
5.2.1 Troubleshooting when NG is displayed for Keyboard
5.2.2 Troubleshooting when NG is displayed for USB Memory
5.3 CPU board check
5.3.1 Troubleshooting when NG is displayed for Ping Test
6. ERROR CODE FOR THE INTERNET ISW
6.1 Error code list for the Internet ISW
6.2 0x0#
6.3 0x1#
6.4 0x2#
7. CS REMOTE CARE ERROR CODE
7.1 Troubleshooting for CS Remote Care
7.2 CS Remote Care Operation under Enhanced Security Mode
7.3 List of the CS Remote Care error code
7.3.1 When connecting by modem
7.3.2 When connecting by e-mails
7.3.3 When connecting by http
7.3.4 When connecting by Fax modem
8. CS REMOTE ANALYSIS ERROR CODE
8.1 When connecting by SOAP
8.1.1 1###
8.1.2 2###
8.1.3 3###
8.1.4 4###
8.2 When connecting by http
8.2.1 0###
8.2.2 1###
8.2.3 2###
8.2.4 3###
8.2.5 4###
8.2.6 5###
8.2.7 6###
8.2.8 7###
9. FAX TROUBLE CODE
9.1 The error in the transmission/reception system
9.2 B0##
9.3 B11#
9.4 B12#
9.5 B13#
9.6 B14#
9.7 B15#
9.8 B16#
9.9 B17#
9.10 B18#
9.11 B19#
9.12 T0#
9.13 T1#
9.14 T2#
9.15 T3#
9.16 T4#
9.17 T5#
9.18 T6#
9.19 T7#
9.20 T8#
9.21 T9#
9.22 R0#
9.23 R1#
9.24 R2#
9.25 R3#
9.26 R4#
9.27 R5#
9.28 R6#
9.29 R7#
9.30 R8#
9.31 R9#
9.32 Other
10. DIAGNOSTIC CODES
10.1 Outline
10.2 Explanation
10.2.1 The diagnostic code
10.2.2 Information of communication results and conditions
11. NETWORK FAX ERROR CODE
11.1 Error code list of the transmission system
11.2 Error code list of the reception system
12. PANEL BLACKOUT TROUBLE (BOOT DIAGNOSIS FUNCTION)
12.1 Boot diagnosis function
12.1.1 Boot diagnosis sequence
12.1.2 Manual boot diagnosis procedure
12.1.3 Boot diagnosis result list
12.1.4 How to reset the boot diagnosis result
13. TROUBLES THAT DO NOT DISPLAY THE TROUBLE CODE
13.1 Machine is not energized at all (DCPS operation check)
13.2 Fusing heaters do not operate
13.3 Power is not supplied to DF
13.4 Power is not supplied to option
13.4.1 PF-P20/PF-P21
14. OTHER TROUBLE
14.1 Firmware error warning
14.2 Storage lock password error warning
14.3 Progress bar stops halfway when the main power switch is turned on
15. TROUBLESHOOTING OF i-Option
15.1 Structure of license management
15.2 License management information
15.3 Error message
15.3.1 License management error
16. IMAGE QUALITY PROBLEM
16.1 How to read element data
16.1.1 Table Number
16.1.2 Level History 1
16.1.3 Level History 2
16.2 Troubleshooting procedure overview
16.2.1 Test pattern printing
16.3 Corrective action procedure
16.3.1 Skewed image/Image deviation
16.3.2 White line 1, White band 1, Color line 1, Color band 1
16.3.3 White line 2, White band 2, Color line 2, Color band 2
16.3.4 Uneven density 1
16.3.5 Uneven density 2
16.3.6 Faint image, low image density (ID lowering)
16.3.7 Gradation reproduction failure
16.3.8 Color reproducibility error
16.3.9 Incorrect color image registration
16.3.10 Foggy background
16.3.11 Void areas, White spots
16.3.12 Color spot
16.3.13 Blurred image
16.3.14 Back marking
16.3.15 Blank copy, Black copy
16.3.16 Uneven pitch
16.3.17 Uneven gloss, Rough gloss
16.3.18 Poor fusing performance, Offset
16.3.19 Brush effect, Image bleeding
16.3.20 Blurred fine lines
16.3.21 Moire
16.3.22 Distorted image
16.3.23 ACS malfunction
16.3.24 Abnormal image
17. IC PROTECTOR
17.1 Outline
17.2 IC protector list
17.2.1 bizhub C3320i
17.2.2 PF-P20/PF-P21
M. PARTS/CONNECTOR LAYOUT DRAWING
1. PARTS LAYOUT DRAWING
1.1 bizhub C3320i
1.1.1 Scanner section
1.1.2 Front side section
1.1.3 Back side
1.1.4 Left side
1.1.5 Right side
1.1.6 Manual bypass tray
1.1.7 Tray 1
1.1.8 Fusing/paper exit section
1.1.9 Duplex section
1.1.10 ADF
1.2 PF-P20/PF-P21
1.3 CU-202
2. CONNECTOR LAYOUT DRAWING
2.1 BOARD CONNECTOR LAYOUT DRAWING
2.1.1 bizhub C3320i
2.1.2 PF-P20/PF-P21
2.1.3 FK-517
2.1.4 EK-P08
2.1.5 EK-P09
2.1.6 CU-202
2.2 RELAY CONNECTOR LAYOUT DRAWING
2.2.1 bizhub C3320i
N. TIMING CHART
1. bizhub C3320i
1.1 Timing chart when the main power switch is turned ON
O. WIRING DIAGRAM
1. bizhub C3320i
1.1 Main body
P. THEORY OF OPERATION
1. bizhub C3320i
1.1 INTERFACE SECTION
1.1.1 Front side / Right side
1.1.2 Rear side / left side
1.2 AUTOMATIC DOCUMENT FEEDER SECTION
1.2.1 Configuration
1.2.2 Paper path
1.2.3 Drive
1.2.4 Operation
1.3 SCANNER SECTION
1.3.1 Configuration
1.3.2 Drive
1.3.3 Operation
1.4 WRITE SECTION
1.4.1 Configuration
1.4.2 Operation
1.5 TONER SUPPLY SECTION
1.5.1 Configuration
1.5.2 Drive
1.5.3 Operation
1.6 IMAGING UNIT
1.6.1 Imaging unit (overall configuration)
1.6.2 Imaging unit (charge corona)
1.6.3 Imaging unit (photoconductor)
1.6.4 Imaging unit (developing)
1.7 1ST TRANSFER SECTION
1.7.1 Configuration
1.7.2 Drive
1.7.3 Operation
1.8 2ND TRANSFER SECTION
1.8.1 Configuration
1.8.2 Drive
1.8.3 Operation
1.9 TONER COLLECTING SECTION
1.9.1 Configuration
1.9.2 Drive
1.9.3 Operation
1.10 PAPER FEED SECTION (Manual bypass tray)
1.10.1 Configuration
1.10.2 Drive
1.10.3 Operation
1.11 PAPER FEED SECTION (Tray 1)
1.11.1 Configuration
1.11.2 Drive
1.11.3 Operation
1.12 REGISTRATION SECTION
1.12.1 Configuration
1.12.2 Drive
1.12.3 Operation
1.13 FUSING SECTION
1.13.1 Configuration
1.13.2 Drive
1.13.3 Operation
1.14 DUPLEX SECTION
1.14.1 Configuration
1.14.2 Drive
1.14.3 Operation
1.15 PAPER EXIT/REVERSE SECTION
1.15.1 Configuration
1.15.2 Drive
1.15.3 Operation
1.16 IMAGE STABILIZATION CONTROL
1.16.1 Overview
1.16.2 Description of control
1.16.3 Control contents
1.17 POWER SUPPLY SECTION
1.17.1 Main power switch
1.17.2 Power key
1.18 FAN CONTROL
1.18.1 Configuration
1.18.2 Operation
1.19 COUNTER CONTROL
1.19.1 Configuration
1.19.2 Operation
1.20 INDICATOR FUNCTION
1.20.1 Configuration
1.20.2 Control
2. PF-P20/PF-P21
2.1 Configuration
2.2 Drive
2.3 Operation
2.3.1 Up/down control
2.3.2 Pick-up roller retract mechanism
2.3.3 Separation roller retract mechanism
2.3.4 Paper feed control
2.3.5 Paper guide plate
2.3.6 Paper size detection
2.3.7 Paper empty condition detection control
2.3.8 Tray open/close detection control
2.3.9 Paper misfeed detection control
2.3.10 Paper feed tray stopper release mechanism
3. FS-P04
3.1 Configuration
3.2 Paper detection
3.3 Safety switch
4. AU-102
4.1 Configuration
4.2 Operation
5. AU-201S
5.1 Configuration
5.2 Operation
5.3 Specifications
6. EK-P08/EK-P09
6.1 EK-P08
6.1.1 Configuration
6.1.2 Operation
6.2 EK-P09
6.2.1 Configuration
6.2.2 Operation
7. UK-221
7.1 CONFIGURATION
7.1.1 Mounting position
7.2 OPERATION
7.2.1 Outline
7.2.2 2nd network interface structure
7.2.3 Operation on ErP Auto Power Off mode
8. CU-202
8.1 CONFIGURATION
8.1.1 Configuration
8.1.2 Unit internal configuration
8.2 OPERATION
8.2.1 Airflow
8.2.2 Fan control